* Pentru deficientele de calitate constatate dupa vanzarea acestora, cu exceptia celor cauzate de nerespectarea de catre consumator a instructiunilor de folosire si pastrare, vanzatorul e obligat sa va despagubeasca (in termen de 30 de zile de la cumparare). Acesta fie va inlocuieste produsul defect cu unul bun, fie va restituie contravaloarea actualizata a acestuia (cand nu este posibila inlocuirea).
* Cu acordul consumatorului vanzatorul poate remedia produsul defect in termen cel mult 10 zile de la inregistrarea reclamatiei consumatorului. in caz contrar ii va oferi acestuia un alt produs, cu achitarea sau restituirea diferentei de valoare.
* In cazul retinerii produsului pentru remediere sau inlocuire, vanzatorul este obligat sa elibereze consumatorului o dovada care sa contina elementele de identificare a produsului retinut si termenul de solutionare a reclamatiei.
* Daca vanzatorul refuza sa va despagubeasca si aveti bonul de cumparare, adresati-va inspectorilor ANPC. La oficiul central (telefon 021.312.12.75) se primesc reclamatii din toata tara.
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