Inginerul Neculae Vulpe a declarat la Adriana Nedelea LA FIX că Enel a mărit prețul fără să îl anunțe, iar de la sesizarea problemei, nimeni de la companie nu a mai dat niciun semn.
”În momentul când am comparat două facturi cu același consum, am văzut o diferență semnificativă la preț. Am verificat atunci toate facturile din acest an și am observat că în februarie au modificat unilateral contractul, crescând prețul”, a spus Neculae Vulpe.
”Suma nu este exorbitantă, vreo 300 de lei pe tot anul, ideea este că nu au respectat contractul”, susține clientul păcălit.
L-au sunat să-l întrebe dacă e mulțumit de serviciile lor
Potrivit acestuia, este imposibil să iei legătura cu Enel.
”Este aproape imposibil să iei legătura cu un operator Enel, te poartă dintr-un loc într-altul, am mai mers la sediul lor, am stat 6-7 ore la rând, nu am reușit să ajung la ghișeu”, a povestit Vulpe.
”Nu a venit nicio notificare pentru recalculare, dar m-au sunat pentru un sondaj, să mă întrebe dacă sunt mulțumit de companie”, a mai spus Neculae Vulpe.
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