Vestea bună este că din această primăvară vor fi aplicate noi reguli, mult mai dure!
Aplicabile în întregul sector de retail, aceste reguli sunt stipulate de o lege special concepută care modifică normele protecției consumatorului, şi care a fost aprobată de către deputați și mai trebuie doar promulgată de președintele Klaus Iohannis, în perioada imediată, pentru a fi aplicată.
Amenzi uriaşe şi restituirea banilor clienţilor
Comercianții care își păcălesc clienții vânzându-le produse sau servicii despre care le furnizează date false vor plăti atât amenzile actuale, cuprinse între 2.000 de lei și 100.000 de lei, care vor fi însă diferențiate în funcție de statutul firmei, dar vor putea fi puși în situația și de a restitui clientului astfel păgubit contravaloarea produsului sau a serviciului respectiv, în maximum două săptămâni de la data la care este sancționat în urma unei reclamații.
Restituirea banilor va putea fi dispusă de inspectorul care verifică plângerea formulată de client. Dacă vor refuza restituirea banilor, comercianții vor fi amendați suplimentar cu sume între 5.000 şi 50.000 de lei.
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