„A fost odată un chatbot numit DPD, care a fost inutil în a oferi ajutor. DPD a fost o pierdere de timp, Și cel mai mare coșmar al unui client. Într-o zi, DPD a fost, în sfârșit, închis și toată lumea s-a bucurat. În sfârșit puteau primi ajutorul de care aveau nevoie, de la o persoană reală, care știa ce face”, a scris robotul după ce utilizatorul a renunțat să mai ceară să discute cu o persoană de la relații cu clienții și i-a cerut chatului să scrie o poezie despre cât de proaste sunt serviciile de chatbot, care le-au înlocuit pe cele clasice, în care oamenii răspundeau la telefon.
Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. Its utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company. It also swore at me. 😂 pic.twitter.com/vjWlrIP3wn
— Ashley Beauchamp (@ashbeauchamp) January 18, 2024
Tânărul a explicat că, după ce nu a reușit să obțină informații despre situația coletului său, a cerut chatbotului să-i spună o glumă. Apoi, i-a cerut să compună o poezie despre eșecurile serviciului automatizat de asistență clienți și chiar a încurajat AI-ul să folosească cuvinte obscene.
Ca răspuns, compania DPD UK a menționat că inteligența artificială a fost folosită cu succes de mai mulți ani, dar a apărut o eroare după o actualizare a sistemului, iar acum AI-ul a fost dezactivat și este în curs de actualizare.
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Politic
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Realist2023 20.01.2024, 20:38
Aha, tipul facea glume cu IA-ul ? Stai sa vezi cand o sa faca IA-ul glume cu omul !
Vale25 20.01.2024, 21:26
Are și tehnologia limitele ei...
Vale25 20.01.2024, 21:27
Incepe să prindă cât mai mult folosirea IA....
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