Clauza contractuală care prevede plata de către consumator a unei taxe pentru rezilierea contractului înainte de termen este considerată a fi abuzivă în temeiul dispoziţiilor art. 4 din Legea nr. 193/2000 privind clauzele abuzive din contractele încheiate între profesionişti şi consumatori, republicată, cu modificările şi completările ulterioare.
Cu toate acestea, profesionistul are dreptul la “justa despăgubire” dacă, la încheierea contractului, consumatorul a beneficiat de o ofertă promoţională (o reducere la preţul telefonului sau la instalarea unui serviciu etc.).
Astfel, profesionistul are posibilitatea de a-i solicita consumatorului care denunţă unilateral contractul înainte de termen, contravaloarea reducerii aplicate la preţul telefonului oferit, respectiv contravaloarea instalării serviciului.
Dacă nu poate soluţiona litigiul direct cu profesionistul, consumatorul se poate adresa Autorităţii Naţionale pentru Protecţia Consumatorilor sau instanţei de judecată, care este în măsură să aprecieze caracterul abuziv al unei clauze contractuale.

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