Peste 200 de operatori telecom supuşi unor reguli diferite şi care impun costuri diferite clienţilor lor deservesc o piaţă fragmentată de 510 milioane de consumatori în UE. Din cauză că este atât de fragmentată, piaţa telecomunicaţiilor costă aproximativ 0,9% din PIB-ul UE, adică 110 miliarde de euro pe an, informează Parlamentul European.
Conform unui sondaj al Comisiei Europene din 2014, 94% dintre europenii care călătoresc în alt stat UE îşi limitează utilizarea internetului (inclusiv a platformelor sociale, precum Facebook), datorită taxelor de roaming. Mai mult, mulţi furnizori de internet blocau sau încetineau serviciile VoIP precum Skype, folosite pentru apelarea pe internet.
În urma reglementărilor votate de Parlamentul European, taxele de roaming pentru apelarea sau trimiterea unui email din alt stat UE vor fi abolite de la 15 decembrie 2015, iar furnizorii de internet nu vor mai putea bloca sau încetini serviciile oferite de companiile cu care sunt în competiţie (VoIP precum Skype).
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